Ask for information

Sales & Product Inquiries

Liquidware Store

Visit the Liquidware Online Store to purchase Liquidware hardware, software, and third-party accessories.

Liquidware Engineering

The folks at Liquidware provide electronic and software engineering services. They have worked on quite a few engineering and systems integration projects, with enterprise clients and tinkerers alike. Please email me at engineering@liquidware.com, or call +1 (781) 573-3050, and I’ll help you out.

Frequently Asked Questions

I’ve been getting quite a few questions as time goes on, so I thought it might help if I posted some of them up here. If your question isn’t covered here, feel free to get in touch.


Shipping and Delivery

Do you ship internationally?

Yes, I ship anywhere UPS and USPS will go, which covers almost every country in the world! USPS Priority Mail International is the most popular option. USPS Priority Mail International costs about $40-60 for a 1 lb (0.5 kg) package and takes about 1-2 weeks (a little less for Canada and Mexico). Other international shipping options may be quicker, but will cost more as well (see next question).

What shipping options do I have?

I use USPS and UPS. Most people use USPS because it’s cheaper and pretty quick in most cases. Delivery times are given from when the package is shipped, not when the order is placed.

Domestic:
USPS First Class Mail – cheapest option for packages up to 13 oz. Takes 2-5 business days.
USPS Priority Mail – cheap and fast. 2-3 business days.
USPS Express Mail – a cost effective solution if you’re in a hurry. Overnight, arrives by 12 PM.

UPS Ground – cheapest UPS option. Takes 1 business day if you’re in New England, 2-7 business days everywhere else.
UPS 2nd Day Air – price varies depending on package weight and your location. 2 business days.
UPS Next Day Air – expensive, but dependable option for overnight service. Overnight, arrives by 10:30 AM.

International:
Every once in a while, packages get stuck in customs in the receiving country, but it’s not something I can predict, and not included in the expected delivery times below.

USPS Priority Mail International – about $40-60 (for a 1 lb/0.5 kg package), 1-2 weeks. Price varies with weight and location.
USPS Express Mail International – about $50-70 (for a 1 lb/0.5 kg package), 1 week. Price varies with weight and location.

UPS Worldwide Expedited – price varies depending on package weight and your location. 2-5 business days.
UPS Worldwide Express – price varies depending on package weight and your location. 1-3 business days.

How long does it take for something to ship?

Most items are in stock, and will ship within 24-48 hours. If for some reason it’s going to take a few days for your package to ship, I’ll send you an email to let you know about it.

Do you have [insert product here] in stock?

I do my best to keep the website up to date in terms of stock levels, but if there’s a critical part that you need to know about, please email shop@liquidware.com.

Where is my order?

If you’ve received an order confirmation but did not receive a second email regarding a delay, most likely your package has shipped and is en route to you. However, if it’s been more than 1 week for domestic shipments or 2 weeks for

international shipments, or if you just want to check on the status, please email shop@liquidware.com with your name, order number, and order date.

I’m in a real hurry. Can you expedite my order?

Please email shop@liquidware.com with your name, order number, and order date and I’ll see what I can do to help out.

If something I purchased is on backorder, could I have everything else shipped first?

Sure. Email shop@liquidware.com with your name, order number, and order date, and let him know which shipping method you want for the additional shipment, and how you’d like to pay for it.



Ordering and Checkout

Do you accept Purchase Orders?

I usually receive Purchase Orders from universities, companies, and government agencies. Please email your purchase order to shop@liquidware.com, and include preferred shipping and payment methods, as well as any lead time requirements.

If there is anything I need to sort out with your Accounting or Purchasing Department (W-9 forms, vendor requirements), please indicate that as well.

My department needs a formal quote/copy of the invoice. How can I get one?

Please email shop@liquidware.com with the items requested, quantities, and shipping method to get a pro-forma invoice.

How can I pay?

The retail storefront is set up to accept Paypal, Visa, Mastercard, or American Express. For purchase orders and offline payments, check or bank transfer are acceptable, in addition to Paypal and credit cards listed above.

Can I order by phone or email?

The fastest way to process your order is through the shop and checkout page online, and the system is set up to get your stuff out the door as quickly as possible. The checkout system is GeoTrust SSL Certified and Paypal Verified, and all information transmitted is secure.

For larger orders, please email shop@liquidware.com with your request, or call the number listed on the contact page.

The checkout page is giving me errors. What should I do?

Please email shop@liquidware.com with your full name, address, and preferred shipping method, and he will work with you to take care of the order manually.

I think I accidentally placed a duplicate order. What should I do?

Please email shop@liquidware.com with your name, order number, and order date, and he will help you cancel the duplicate order.

How can I update my shipping address?

Please email shop@liquidware.com with your name, order number, and order date, as well as the new shipping address, and he will help you cancel the duplicate order.



Ideas and Projects

I have a project or product that requires a custom piece of hardware. Could you help me build it?

The folks at Liquidware have worked on quite a few engineering and systems integration projects, with enterprise clients and tinkerers alike. Please email me at engineering@liquidware.com, or call +1 (781) 573-3050, and I’ll help you out.

I have an idea for a project. Can you help me figure out what I need?

Sure. Please email engineering@liquidware.com, and I’ll help steer you in the right direction.

I’ve seen [insert cool product here] on the internet. Could you stock some of those?

I’m always on the prowl for cool new stuff, so feel free to send me a note, or get in touch on the contact page.



Technical Questions

I just received some stuff from you. Where do I start?

Where can I find more information or sample code?

Great question. For Arduino and TouchShield Slide, the best place to get started is the Start Here page.

The Antipasto HW Wiki is a great place where product specific code and links are included as well

Finally, the Antipasto blog contains walkthroughs, tutorials, and projects complete with pictures and video. Use the search box to find projects relating to a specific product.

If you’re still stuck or getting errors that just won’t quit, feel free get in touch on the contact page.



Returns and Exchanges

How do I request a return or refund?

How do I exchange a part?

Email shop@liquidware.com with your name, order number, and order date, and I’ll get you set up with an RMA request.