University Medical Center
University Medical Center Tracks Badge Scanners
A university medical center launched a program to replace physical desktops with a virtual workspace environment.
Selection Criteria
The medical center chose Stratusphere UX because it is purpose-built for assessments but also because the Liquidware team developed a special agent to track USBs and provide profiles for badge scanners.
Assessment
The organization used Stratusphere UX to create a baseline view of the physical desktop environment and then to calculate the sizing requirements for the resources needed for the target virtual environment and corresponding applications.
Optimization
A major challenge faced by the health organization was that it had difficulty gaining visibility into peripheral badge scanners. The organization had used multiple types and versions and had lost the database that tracked them. Each version interacted with applications differently. Liquidware developers created a unique CID key that gathered profile data for every badge reader within two hours and showed it had five versions of badge scanners in service. This agent is now a standard feature of Stratusphere UX.
ROI
The medical center also urgently needed to reduce operating costs. Stratusphere UX data showed that the center could use existing PCs to operate the virtual workspaces for about four more years. The center also decided to roll out ProfileUnity and FlexApp to reduce the manual tasks associated with managing workspaces, thus adding more savings.
Results
Users were initially resistant to the virtual workspaces but now have embraced them enthusiastically. Stratusphere UX has been deployed to provide ongoing logon monitoring, capacity planning and resource utilization reports. ProfileUnity and FlexApp offer granular control over user and application performance.
The medical center saved on costs by using a combination of thin clients and repurposed PCs which allowed them to stay within tight budget guidelines.
Sr. Systems Engineer , Liquidware
Improved DEX Efficiency
Liquidware's development team allowed medical center to recover lost badge scanner data and paved the way to transform physical desktops into much more efficient virtual workspaces.
Military Contractor
Military Contractor Modernizes Training Center Workspaces
A military contractor was tasked with upgrading the training center’s physical desktops to virtual workspaces.
Selection Criteria
The consultant chose Stratusphere UX because it is purpose-built to provide comprehensive assessments of the desktop environment.
Assessment
The military contractor used Stratusphere UX to create a baseline view of the physical desktop environment and then to calculate the sizing requirements for the resources needed for the target virtual environment and corresponding applications.
Optimization
Stratusphere UX data provided 90% of answers needed for architecting the virtual environment, not only to replace the existing desktops but to grow as the user population and variety of applications grew and evolved. Liquidware and Dizzion designed a hyperconverged infrastructure running Citrix Virtual Application and Desktops with non-persistent virtual workspaces.
Results
Users were initially resistant to the virtual workspaces but now have embraced them enthusiastically. The training center deployed Stratusphere UX to provide ongoing logon monitoring, capacity planning and resource utilization reports.
What’s great about Stratusphere UX is that you get data when the machine is spun up and running or when the user logs on or off. With other software, it’s like you’re looking through a porthole, with Stratusphere UX it’s like you’re in an open field and can see everything.
Sr. Virtual Desktop Engineer , Military Consultant
Improved DEX Efficiency
Training center upgrades to virtual workspaces on Citrix, Dizzion and Liquidware solutions.
Investment Enterprise Firm
Major Investment Firm Uses Stratusphere UX
A major financial services investment firm taps Stratusphere UX to solve issues arising from Windows migration.
Selection Criteria
Stratusphere UX was chosen because of its key login breakdown feature and ease of use when paired with Microsoft SCCM.
Diagnostics and Troubleshooting
The company suffered from slow boot and login times for many of its 20,000 workspaces, following a Win 7 to 10 migration. Their current management software was not able to isolate the causes of the issue. Stratusphere UX found that obsolete printer, registry, and security settings originally created for Windows 7 were retained and deteriorated performance.
Optimization
The firm needed to determine all issues affecting all workspaces, which were a mix of Win 7 machines upgraded to Win 10 and new Win 10 workspaces. By using Stratusphere UX with MS SCCM, they could rapidly diagnose a wide range of issues across the entire environment. New metrics were developed by Liquidware specifically for this task.
Results
Stratusphere UX revealed that about 40% of the firm’s workspaces had old files or other issues that slowed logins. Locations with low bandwidth improved as the solution provided visibility to network connectivity, data usage, and other latencies. The company now uses Stratusphere UX routinely to monitor its environment.
Introduction
For Immediate Release
Liquidware proudly announces a year of remarkable achievements, innovation, and growth. In 2024, Liquidware experienced 39% year-over-year (YoY) growth in total bookings, fueled by the company’s unwavering focus on delivering cutting-edge solutions and exceptional customer value. Notably, new subscription bookings experienced hyper growth, underscoring Liquidware’s successful transition to a subscription-based licensing model.
Atlanta, Georgia – January 9, 2025 – Liquidware, the leading provider of digital workspace management solutions that go beyond Digital Employee Experience (DEX), proudly announces a year of remarkable achievements, innovation, and growth. In 2024, Liquidware experienced 39% year-over-year (YoY) growth in total bookings, fueled by the company’s unwavering focus on delivering cutting-edge solutions and exceptional customer value. Notably, new subscription bookings experienced hyper growth, underscoring Liquidware’s successful transition to a subscription-based licensing model.
Key Highlights of 2024:
- Microsoft Integration of FlexApp with Azure Virtual Desktop App attach
Microsoft integrated Liquidware’s FlexApp technology into Azure Virtual Desktop (AVD) App attach, enhancing the application delivery capabilities of AVD. This integration enables IT teams to efficiently deliver applications to users from within the Microsoft Azure Control Plane. - Citrix Integration of FlexApp with Citrix Web Studio
Citrix integrated FlexApp with Citrix Web Studio, empowering administrators to deploy FlexApps directly from the Citrix management control plane to both Citrix Virtual Apps and Desktops (CVAD) and Citrix DaaS workspaces. This integration streamlines application delivery and further reinforces FlexApp’s position as a leading solution for modern digital workspaces. - FlexApp’s Record-Breaking Growth
FlexApp emerged as the fastest-growing product in Liquidware’s portfolio, achieving a remarkable 221% YoY growth in bookings. This performance highlights the product’s critical role in helping organizations modernize their application delivery strategies. - Major FlexApp Release: Transitioning and Modernizing App Delivery
Liquidware introduced a significant FlexApp update in 2024, enabling the conversion of Microsoft App-V and Omnissa App Volumes packages to FlexApp containers. This release helps customers transition seamlessly from legacy platforms while modernizing application delivery for a future-ready workspace. - Accelerated Shift to Subscription Revenue Model
Over 85% of Liquidware’s revenue is now Annual Recurring Revenue (ARR), reflecting the company’s strategic focus on subscription services. This transition yielded record-breaking results, including 104% YoY growth in new subscription bookings, providing Liquidware with a stable and predictable revenue stream while fostering deeper, more strategic relationships with customers and partners. - Named to Gartner’s First-Ever Magic Quadrant for DEX
Liquidware was named to Gartner’s inaugural Magic Quadrant for Digital Employee Experience (DEX). This recognition underscores the innovation behind solutions like Stratusphere UX, which empowers organizations with end-to-end visibility into user experience metrics, and CommandCTRL, which provides real-time monitoring and swift remediation to optimize DEX for modern workforces. - ISO Certifications for Information Security and Privacy
Liquidware earned ISO/IEC 27017 and ISO/IEC 27018 certifications in 2024, underscoring its commitment to maintaining the highest standards of security and privacy for cloud services and customer data. - Enterprise Customer Focus and Unwavering Support
Liquidware continued to prioritize enterprise clients, delivering tailored solutions to meet their unique needs. The company’s exceptional support team earned 100% customer satisfaction scores throughout the year, reflecting Liquidware’s dedication to helping customers succeed.
A Transformational Year
“2024 was a landmark year for Liquidware,” said Chris Akerberg, President and COO of Liquidware. “The extraordinary 39% growth in total bookings, along with the 104% increase in new subscription bookings and the 221% growth in FlexApp bookings, reflects our team’s dedication to driving innovation and delivering unparalleled value to our customers. These achievements, coupled with key integrations by Microsoft and Citrix and recognition in Gartner’s Magic Quadrant for DEX, position us for even greater success in 2025.”
Looking Ahead to 2025
As Liquidware enters 2025, it remains steadfast in its mission to advance digital workspace management solutions, enhance customer success, and lead the market with innovative offerings.
About Liquidware
Liquidware is a leader in DEX solutions for digital workspaces. The company’s solutions provide comprehensive DEX coverage by encompassing four key areas – managing, delivering, monitoring, and controlling DEX across physical, virtual, DaaS, or in the cloud. Globally, numerous enterprises leverage Liquidware's offerings to significantly reduce the time and effort involved in digital workspace management, while also enhancing security, flexibility, and scalability. Supported platforms include Microsoft physical, Azure Virtual Desktop (AVD), Windows 365, Citrix®, VMware® Horizon, Amazon® WorkSpaces, and Dizzion® Frame. Liquidware products are available through a global network of partners. For more information, visit www.liquidware.com or follow on LinkedIn.
About ProfileUnity
ProfileUnity transforms user environment management with advanced access control, granular context-aware filters, universal profiles and efficient application management, ensuring rapid logins and overcoming traditional Active Directory limitations. Click the image for video overview.
About FlexApp
FlexApp revolutionizes application delivery by seamlessly providing applications from any location on various platforms, including cloud storage and traditional network shares, enhancing user experience with adaptability and offline functionality, and positioning organizations at the forefront of application lifecycle management. Click the image for video overview.
About Stratusphere UX
With comprehensive data that outpaces other monitoring solutions Stratusphere UX provides unique features including process optimization, UX scoring, user-sentiment feedback, and security, machine health and resource metrics ensuring seamless deployments and migrations that align with user expectations for a frustration-free digital experience. Click the image for video overview.
About CommandCTRL
CommandCTRL redefines workspace management with real-time insights, comprehensive desktop control, and award-winning monitoring, featuring intuitive diagnostics and the innovative Switch feature for proactive, non-intrusive troubleshooting, ensuring a secure, compliant, and highly responsive digital environment. Click the image for video overview.
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Financial Services Firm
Financial Services Firm Strengthens Security Posture
A major financial services corporation used Stratusphere UX to gather accurate, near real-time data about its security status.
Selection Criteria
The customer had poor visibility into its security posture with data that was at least a day old and only 60% accurate. It had been using Stratusphere UX to monitor virtual desktops that provided near-real time data that was 99.9% accurate. The company decided to roll out the solution to monitor security for all its workspaces company-wide.
Track Security Posture
Stratusphere UX collects data on the status of a desktop's firewall, encryption, antivirus, and anti-spyware. In addition it tracks the last time the machine was booted, current versions of MS operating systems, application updates and versions, including the latest security patches.
Optimization
The company valued Stratusphere UX data, but needed a way to integrate it into the existing reporting structure. Because Stratusphere UX offers an API builder, this was easily done and the solutions metrics flowed into Tableau for reporting. They also set parameters to trigger alerts, and Tableau opened a ticket in ServiceNow immediately for imminent threats. Stratusphere UX is ServiceNow certified and can natively integrate into ticketing systems.
Results
The financial services firm now gets a comprehensive report on its desktop security posture that is updated hourly. The data is also 99.9% accurate, eliminating the need to inspect false-positives. The entire desktop environment, both physical and virtual, is monitored and all issues can easily be inspected through Stratusphere UX's standard features that provide deep forensic diagnostics.
Largest Public School District, Southern U.S.
Large Public School District Uses Stratusphere UX
One of the largest public school districts in the U.S. had a requirement for a custom monitoring solution for its over 40,000 physical desktops.
Selection Criteria
A large public school district required a custom monitoring solution that would pull together data from across the desktop environment to create a comprehensive look at desktop performance. Stratusphere UX was chosen because it had deep detailed data metrics and a API Builder for building custom RESTful API queries for data that could be exported in JSON or CSV formats.
Diagnostics and Troubleshooting
Utilizing Stratusphere UX as a powerful engine, a Liquidware partner created a customized single dashboard monitoring view that combines Stratusphere UX deep, detailed workspace metrics with key, selected other data from networks, firewalls, servers and other systems.
Optimization
Stratusphere UX offers integrations with ServiceNow and Microsoft PowerBI. In addition, the solution provides a powerful API builder which the Liquidware partner leveraged in order to create a user-friendly interface. This interface displays drill-down views and user scores in addition to other required data for proactive monitoring to prevent issues.
Results
With over 40,000 physical desktops to manage, the school district now has visibility to not only infrastructure systems, but also the quality of user experience. It now has a powerful solution to maximize uptime, minimize login times and to ensure consistent productivity uptime for staff and students.
Stratusphere™ UX
Monitor, diagnose issues and quickly optimize Digital Employee Experience environments with unparalleled data and analytics.
Stratusphere UX Features
Unveiling deep digital user experience insights for informed IT decisions to optimize DEX environments.
Monitoring DEX
Pioneering workspace monitoring solution delivers comprehensive metrics.
- Monitor the entire workspace infrastructure with end-to-end data
- Go beyond system monitoring with unique user-centric metrics and scoring
- Gain actionable insights into the health and performance of your DEX environment
- Spot problem areas immediately with intuitive at-a-glance dashboards
Proactive Issue Resolution
Get comprehensive insight into all the root causes of obvious and hidden problems.
- Gain warning of potential issues and bottlenecks with real-time alerts
- Drill down into all metrics associated with the problem for complete resolution
- Show good, fair, poor, performance with User Experience (UX) scoring
- Get deeper employee insights with User Sentiment feature
Reports
Leverage built-in reports or integrate data with other solutions for custom reporting.
- Use powerful API to export Stratusphere UX data
- Integrate Stratusphere UX with other solutions such as ServiceNow and Power BI
- Leverage built-in reports that cover generally required documents
- Create customizable reports tailored to functional or executive requirements
Process Optimization
Specialized feature boosts performance of hardware to extend and enhance user experience.
- Dynamically allocate resources to optimize resource allocation
- Improve application responsiveness and logon times.
- Minimize application conflicts for best user experience.
- Prolong life of existing hardware, significantly reducing CAPEX and OPEX
Sapporo City Hall
Sapporo City Hall and Stratusphere UX
City Hall re-engineers environment to meet Ministry requirements to separate workspaces from Internet access that is delivered through virtual browser on separate servers.
Selection Criteria
The organization chose Stratusphere UX over competitive monitoring products because it provided in-depth diagnostics and eliminated vendor friction.
Customer Result
Internet access was supplied through server-based terminals. Sapporo used Stratusphere UX to identify what was causing bottlenecks and restored efficient access to 15,000 employees.
Operational Efficiency
Stratusphere UX runs as a virtual appliance, so no additional management overhead of an Oracle or SQL server was required.
Performance Improvement
By identifying factors related to login delays or application startup delays, IT staff could remediate issues and gain knowledge to improve the environment
Improved Diagnostics
Stratusphere UX provided detailed access logs, log information and monitoring data that enabled a comprehensive investigation of system behavior and resource contention.
Proactive Management
The solution made it possible to enable regular performance evaluations of network, hardware, applications, and user experience, which Sapporo did not have before.
Diagnostics data from Stratusphere UX provides detailed insights into bottlenecks and logon delays, providing needed information for improvement.
Mr. Kenichi Tsuboya , Head of Internal Systems
Improve DEX Efficiency
Liquidware solutions are proven to boost efficiencies and cost savings for enterprise Digital Employee Experience (DEX) environments.
Katten Muchin Rosenman LLP
Katten Muchin Rosenman LLP and Liquidware Products
Global law office plans to swap permanent physical machines for virtual machines for lawyers and legal staff ecosystem worldwide.
Selection Criteria
VMware solutions did not provide the full end-to-end visibility Katten needed to re-architect their workspaces so they chose Stratusphere UX.
Easy Application Access
Both physical and virtual workspaces will be able to seamlessly access all applications from the organization’s catalog without the need for manual installation.
Operational Integration
ProfileUnity with ProfileDisk and FlexApp work extremely well with iManage, the firm’s knowledge work platform.
Performance Improvement
FlexApp prevents 'image rot' and application conflicts because applications are packaged as separate layers that work with any platform.
Proactive Diagnostics
Stratusphere UX has become a critical diagnostics-support solution especially in light of the firm’s rigorous updates of Windows 10 and beyond.
Customer Results
Katten has reduced login times down to about 28 seconds, and manages group policy preferences more easily, making the workspace estate more manageable.
ProfileUnity has helped enable zero-downtime-migrations. Stratusphere UX goes very in-depth and, is now a third-level diagnostics-support solution. And Liquidware is always early in support for new Windows releases.
Alexander L. Diaz , Director of Infrastructure, and Datacenter Operations Katten Muchin Rosenman LLP
Improve DEX Efficiency
Liquidware solutions are proven to boost efficiencies and cost savings for enterprise Digital Employee Experience (DEX) environments.
Sunstate Equipment
Sunstate Equipment and Liquidware Essentials
The new Citrix cloud on Azure environment workspaces are extremely responsive to users. Base image number is reduced. The stage is set for DR.
Selection Criteria
No other application layering solutions rivaled FlexApp's high percentage of application handling.
On-Demand Applications
Both physical and virtual workspaces will seamlessly be able to access all applications from the organization’s catalog without the need for manual installation.
Administrative Improvement
Maintaining base images and for roughly 300 applications is challenging. FlexApp was able to deliver these on both PCs and over Citrix to remote low-bandwidth locations.
Base Image Management
FlexApp prevents 'image rot' and application conflicts because applications are packages as separate layer, that works with any platform.
Reduced Complexity
The complexity of managing two different platforms (Citrix for field locations with low bandwidth versus on premises PCs) was reduced with FlexApp.
Remote Worker Improvement
Employees working under rough water management conditions have properly functioning mobile workspaces with a wide range of applications available 24/7.
I love that Liquidware Essentials gives me the ability to do everything I need to do for desktops in one place.
Tom Strzyzewski , Senior Network Engineer for Sunstate Equipment
Improve DEX Efficiency
Liquidware solutions are proven to boost efficiencies and cost savings for enterprise Digital Employee Experience (DEX) environments.
From the COO
“2024 was a landmark year for Liquidware,” said Chris Akerberg, President and COO of Liquidware. “The extraordinary 39% growth in total bookings, along with the 104% increase in new subscription bookings and the 221% growth in FlexApp bookings, reflects our team’s dedication to driving innovation and delivering unparalleled value to our customers. These achievements, coupled with key integrations by Microsoft and Citrix and recognition in Gartner’s Magic Quadrant for DEX, position us for even greater success in 2025.”