Children's Therapy Organization Solves Microsoft Office 365 Cache Issues with ProfileUnity
Nearly all employees at Children's Therapy Center (CTC) work on virtual desktops. However, once the organization migrated to Microsoft Office 365, staff began experiencing serious issues. Mailboxes performed slowly or were unresponsive while a copy of the mailbox loaded -- a process that could take up to 30 minutes. Because the organization was using non-persistent desktops, the cache was deleted after the users logged off. This lag was disruptive to therapists' productivity and impacted the services to their clients -- a state that was clearly unacceptable.
CTC decided to deploy ProfileUnity in order to see if the solutions' advanced capabilities could solve the Office 365 caching issue. Outlook performs best when you can cache the mailbox to a local desktop or network location. ProfileUnity's portability feature can be set to load select profile data automatically in the background after login. This feature gave CTC the ability to redirect where the cached mailbox was stored. While performance was significantly improved with ProfileUnity, issues still remained. CTC worked with Liquidware Labs Support Team in order to identify and fix other issues that contributed to poor response times. The Support Team uncovered that some of the files were no longer in the correct location after the move to Office 365. In addition, there were multiple profiles for the same individuals -- especially the Chromebook users -- so the system had trouble isolating the correct profile to use. If the wrong profile was selected, bloat would swamp the desktop's performance. Working together, CTC and Liquidware Labs Support also found that the VMware View app for Chromebooks was also causing additional issues for the Chromebook users.
Today, CTC IT Staff now uses ProfileUnity to manage user profiles and solve the Microsoft Outlook caching issues as well as other issues. They have also used other advanced features to optimize control and performance of the desktops. The organization is now also looking closely at FlexApp in order to further reduce maintenance tasks as well as deliver applications in a more streamlined approach.