Stratusphere UX Integration with ServiceNow (Solution Brief)
Turn ITSM into an experience-driven operation with faster resolution, fewer incidents, and measurable ROI.
Executive Summary
Executive SummaryServiceNow is a powerful ITSM platform, but many organizations still struggle to connect incidents to the actual end-user experience signals needed to diagnose issues quickly, prevent repeats, and prioritize work by impact.Liquidware Stratusphere UX adds user-experience telemetry across physical, virtual, and cloud workspaces and enables it to be surfaced in ServiceNow through the Stratusphere Base Integration Kit for ServiceNow. The outcome is a more experience-driven service desk: faster triage, faster resolution, proactive detection, improved app/service availability, and stronger asset governance—translating directly into measurable ROI.Up to 90% FasterHelp desk call resolution vs. traditional troubleshooting
Help desk call resolution vs. traditional troubleshooting
Incomplete Ticket Context
Limited endpoint and session insight makes diagnosis difficult and time-consuming.
Incomplete Ticket Context
Limited endpoint and session insight makes diagnosis difficult and time-consuming.
Incomplete Ticket Context
Limited endpoint and session insight makes diagnosis difficult and time-consuming.
Incomplete Ticket Context
Limited endpoint and session insight makes diagnosis difficult and time-consuming.
Incomplete Ticket Context
Limited endpoint and session insight makes diagnosis difficult and time-consuming.
Implementation Overview
The integration kit supports rapid deployment and time-to-value: