Real-Time Remediation for DEX Environments

Modernize & Optimize Digital Employee Experience

CommandCTRL empowers IT teams with AI-informed, real-time remediation for Digital Employee Experience (DEX), supporting popular OSs like Windows, Mac, Linux and IGEL,  The perfect complement to Stratusphere UX, CommandCTRL features integrated links and views, enabling IT teams to drill down in real time and quickly resolve issues for seamless performance. This fully SaaS-based solution provides instant monitoring, diagnostics, and resolution capabilities, ensuring minimal downtime and maximum productivity. With licenses on demand, organizations can easily scale to meet their needs.

Why Real-Time Matters in DEX

• Users don’t wait to report problems — issues escalate fast
• Reactive IT = frustrated employees, lost productivity
• Real-time remediation shifts IT from firefighting to forward-thinking   

75% of EUC issues are resolved faster with real-time remediation 

Innovation at Work

Featuring advanced insights and the unique "Switch" feature, CommandCTRL simplifies troubleshooting, reduces mean time to resolution (MTTR), and improves user satisfaction.

Real-World Example

Use Case: Helping a Remote Employee in Seconds

Sarah in finance complains about slowness on her thin client. 

With the power of UX and CommandCTRL 

 → UX alerts IT to high disk I/O                          
 → Support uses Switch to open session, clear temp spikes    
 → Resolved in 2 minutes before ticket escalation

Result:  No downtime, happy user, low MTTR

Business Benefits

✅ Proactive IT = fewer support tickets              
✅ Happier, more productive employees               
✅ Shorter MTTR, fewer escalations  

 Want to see how Liquidware enables real-time remediation?        Try today