Employee productivity and satisfaction rely heavily on instant access to workspaces. Workspace issues, especially for shared systems, can be caused by a variety of factors, including infrastructure configuration, resource or network bottlenecks, or application behavior. It is very difficult to spot the root cause of issues especially when workspaces run on complex shared infrastructure, such as virtual or cloud-based workspaces. The longer it takes to resolve problems the greater the impact on user productivity and the business.