Leading DEM and ITSM vendors collaborate to bring best-of-breed solutions to the Public Sector
Amsterdam, NL - April 26, 2022 - Liquidware, the leader in digital workspace management, today announced its Stratusphere™ UX digital user experience monitoring and diagnostics solution has been integrated with TOPdesk. Stratupshere UX’s intuitive API provides TOPdesk’s customers with a seamless way to pull rich data from Stratusphere UX into the popular service management software, creating an enhanced view of user issues in the TOPdesk ticket logs.
"For the Dutch public sector market in particular, TOPdesk is the ‘go-to’ ITSM provider. By providing this API-level integration, Liquidware enhances the visibility of user experiences to enable IT to close service desk tickets more quickly," commented Morteza Esteki, VP EMEA, Liquidware. "TOPdesk can authenticate itself to our system via a built-in action button and then pull a certain API string into the specific TOPdesk ticket logs, allowing joint customers to tie this together in a very simple way."
Stratusphere UX is a leading user experience and diagnostics solution that provides user-centric visibility that is persistent across platform delivery. It provides the ability to examine and drill down into user machine and application workloads which is critical in optimizing workspaces and assists in designing an application strategy. Stratusphere UX also provides the most comprehensive array of metrics of any user experience monitoring solution on the market today.
Pascal Janssens, Partner Manager, TOPdesk said, "Partnering with Liquidware provides our joint customers great ITSM benefits, ROI and quicker resolution to their user issues. Our customers have been requesting this type of integration and so we chose to partner with Liquidware as their market-leading technology delivers the most robust benefits."
TOPdesk customers can find out more about the benefits of using Stratusphere UX alongside TOPdesk via their marketplace https://marketplace.topdesk.com/stratusphere-ux-integration/
Liquidware is a leader in digital workspace management solutions for Windows desktops. The company’s products encompass all facets of management to ensure the ultimate user experience across all workspaces – physical, virtual, DaaS or in the cloud. Enterprises across the globe utilize Liquidware solutions to dramatically decrease time spent managing desktops, while delivering increased security, flexibility and scalability. Supported platforms include Microsoft physical, Azure Virtual Desktop (AVD), and RDS desktops, Citrix Desktops, VMware Horizon, Amazon WorkSpaces, and Nutanix Frame. Liquidware products are available through a global network of partners. For more information, visit www.liquidware.com or follow on Twitter @liquidware.