Rapid Incident Response

Rapid Incident Response

The ability for Help Desk Support Teams to rapidly resolve trouble tickets is highly valued by organizations as it directly impacts their bottom line in many ways, including:

  • User Satisfaction: Faster response times lead to higher user satisfaction.
  • Minimized Downtime: Quick response times help keep employees working and productive.
  • Escalation Prevention: Troubleshooting promptly can prevent minor problems from becoming major ones.
  • Service Level Agreements (SLAs): Many IT departments operate under SLAs that specify response and resolution times for different types of issues.
  • Efficiency: Quick response times free up IT staff to focus on other tasks.
  • Impact on Business Operations:  IT systems are critical to daily operations of many companies.
  • Competitive Advantage: In a competitive business landscape, rapid Support response provides a company a competitive edge.

CommandCTRL Accelerates Rapid Incident Response

While speed is crucial, it's important to balance it with the quality of support provided. CommandCTRL, Liquidware's powerful real-time SaaS remediation solution transforms how admins can manage Windows and macOS workspaces anywhere in the world.  In the event of security incidents or workspace disruptions, CommandCTRL accelerates recovery and minimizes the impact on business operations with these key features:

  • Get instant, accurate data with real-time metrics, diagnostics, and remediation capabilities.
  • Quick search allows you to easily find users, machines, processes, and services.
  • Use the Dashboard view to spot root causes of issues immediately.
  • Use the Task-Manager view to rapidly execute remediation actions.
  • Watch DVR playback function with 30 days of history to see issues as they happened.
  • Create custom scripts and execute them with PowerShell and Cmd options.
  • Communicate directly with users via built-in Quick Assist and Remote Assist.