Leverage User Experience to Define 'Normal' and
Manage Users Through Their Workspace Lifecycle
User experience has traditionally been an elusive and subjective means to define user satisfaction and attainment of business goals. Defining success based on the helpdesk phone not ringing isn't a metric most would consider effective. Stratusphere UX quantifies the user experience and allows you to define a measure of success in your user-centric IT products. This is key in managing users with a lifecycle approach that includes the ability to:
- Define a measure of "normal" and set a baseline for user experience—for all users, applications and machines
- Support and quantify a migration or change in workspace (e.g., a transition from physical PCs to virtual)
- Create a user-centric key performance indicator (KPI) to define service levels—when leveraging cloud services or when defining an internal SLA
- Inventory and understand consumption metrics for applications: by user, by group, by geography, or however you need to understand the data
Assessments are system and platform-specific exercises. They are traditionally employed to define the infrastructure, including the sizing of server and storage resources, and to assist in the creation of an application and image strategy. Stratusphere UX can assist with these elements but there is also a user-centric process and lifecycle that you should consider. Stratusphere UX provides you with an opportunity to quantify and trend the user experience throughout the user workspace lifecycle. This is important when you are in the midst of a desktop transformation project and want to define a measure of success from the users' point of view. Platform and infrastructure measurements aside, the solution provides you with the confidence and validation that users are experiencing an equal-to-better level of performance and experience after the transformation.