Integration with ServiceNow Provides Significant ITSM Benefits and ROI
Liquidware Stratusphere UX is the industry leading user experience solution for any user workspace – physical, virtual, or cloud. ServiceNow offers digital workflow solutions including a leading ITSM (Information Technology Service Management) solution that enables an organization’s service desk to rapidly respond to help desk incidences.
The Stratusphere Base Integration Kit for ServiceNow is available from qualified Liquidware partners. The kit enables ServiceNow customers with an intuitive approach to truly integrate rich user experience data from Stratusphere UX directly into ServiceNow.
Customers leveraging the Stratusphere UX Integration Kit for ServiceNow can easily customize their ServiceNow experience to include Stratusphere UX data that is unique to their operations. Organizations that have chosen Stratusphere UX find that the solution helps resolve help desk call up to 90 percent faster than traditional troubleshooting. Likewise, negative trends in user experience can be remedied before they become problems that cause user downtime.
The integration kit enables Liquidware Stratusphere UX Metrics to be seamlessly integrated with the ServiceNow Platform to provide detail rich reports. Help desk ticket support metrics provide faster resolution and routing with deep diagnostic information. Users can create application specific performance dashboards as well as complete inventory reports of for applications, hardware, and licenses -- both used and unused. The image below illustrates how seamlessly Stratusphere UX metrics can flow into ServiceNow reports to provide hard data for decision-making and remediation. The Stratusphere UX Integration Kit for ServiceNow is available now through Liquidware and qualified partners. Interested customers can contact Liquidware for further details.